Refund policy

Returns

VEILORF currently ships to customers in the United States only.

Eligible unworn clothing may be returned when it is in its original condition, with original tags attached and original garment packaging with the SKU label intact. To request a return, contact support@veilorf.com within 7 calendar days after the order is shown as delivered. For split shipments, the return window begins when the final package is delivered.

After a return is approved, the item must be handed to the carrier within 7 calendar days. Do not send an item to the mailing address listed on our Contact page. We provide return instructions and the correct return destination after approval.

We do not offer exchanges. If you need a different size or color, return an eligible item and place a new order.

Non-returnable items

Final-sale items and the following categories are not eligible for return: beauty products, bodysuits, face masks, intimates and lingerie, jewelry, swimwear, and open-pack wholesale items.

Return costs and refunds

Original shipping and handling charges are non-refundable. The customer is responsible for return shipping unless we sent an incorrect item or the item arrived damaged. Returns that do not meet these conditions may be declined or may be subject to a restocking fee of up to 20%.

After the return is received and accepted by the fulfillment partner, please allow 5–7 business days for processing. Any additional time for the refund to appear depends on your payment provider.

For a damaged, defective, or incorrect item, contact support@veilorf.com with your order number and clear photos of the item and packaging.

Cancellations

Contact us as soon as possible if you need to cancel an order. A cancellation may be possible within 24 hours after purchase, but it is not guaranteed. Orders already in processing or shipped cannot be canceled.